CVS Health
Job DescriptionProvides organizational consulting as well as plans, develops, implements and evaluates effective people and training strategies, processes, programs and tools to ensure that Aetna has the talent it needs to perform for today and prepare for tomorrow.
Creates implements and evaluates training tools and programs to support the development of the skills and competencies Aetna employees require to effectively process Medicaid appeals, complaints and grievances.
Uses a variety of educational media and a systematic instructional design methodology to design and develop sophisticated, complex and/or segment-wide, state-of-the-art training programs for designated Aetna audiences; assesses and reports on the effectiveness of training programs; supports the skill development of Aetnas learning community.
-Consults with organizational leaders and work groups to develop complex, specialized learning strategies to improve appeal, complaint and grievance performance.-Conducts performance analysis to determine the expectations and gaps for the intended audiences.-Uses formal instructional design methodology to design and develop sophisticated, complex and/or segment-wide, performance-based training and educational tools.-Develops and conducts follow-up assessments to determine the effectiveness of training programs. Works in partnership as appropriate with external vendors to deliver state-of-the-art, technology-based training tools and programs that meet the needs of multiple, diverse audiences and integrate effectively into Aetnas architecture.-Communicates regularly with local/regional training delivery staff to manage the rollout of training materials and gather feedback on program effectiveness.-Incorporates feedback gathered from participants and other relevant audiences to improve training, processes and products.-Effectively manages curriculum, reporting and other relevant administrative requirements through the Aetna Learning Center.-Works under the direction of Aetnas Medicaid Appeal and Grievance Department to develop and implement segment-wide learning standards, tools, templates and reporting requirements.-Supports the development of skills within Aetnas learning community by managing and participating in the design, development and delivery of state-of-the-art learning methodologies and practices.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of factors, including location.Required QualificationsEducational background in instructional design methodologies, adult learning principles and/or performance consulting.5-7 years experience in a corporate training or related function.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsSuperior knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media.EducationBachelors degree required; Masters preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.We strive to promote and sustain a culture of diversity, inclusion and belonging every day.CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.Apply
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Creates implements and evaluates training tools and programs to support the development of the skills and competencies Aetna employees require to effectively process Medicaid appeals, complaints and grievances.
Uses a variety of educational media and a systematic instructional design methodology to design and develop sophisticated, complex and/or segment-wide, state-of-the-art training programs for designated Aetna audiences; assesses and reports on the effectiveness of training programs; supports the skill development of Aetnas learning community.
-Consults with organizational leaders and work groups to develop complex, specialized learning strategies to improve appeal, complaint and grievance performance.-Conducts performance analysis to determine the expectations and gaps for the intended audiences.-Uses formal instructional design methodology to design and develop sophisticated, complex and/or segment-wide, performance-based training and educational tools.-Develops and conducts follow-up assessments to determine the effectiveness of training programs. Works in partnership as appropriate with external vendors to deliver state-of-the-art, technology-based training tools and programs that meet the needs of multiple, diverse audiences and integrate effectively into Aetnas architecture.-Communicates regularly with local/regional training delivery staff to manage the rollout of training materials and gather feedback on program effectiveness.-Incorporates feedback gathered from participants and other relevant audiences to improve training, processes and products.-Effectively manages curriculum, reporting and other relevant administrative requirements through the Aetna Learning Center.-Works under the direction of Aetnas Medicaid Appeal and Grievance Department to develop and implement segment-wide learning standards, tools, templates and reporting requirements.-Supports the development of skills within Aetnas learning community by managing and participating in the design, development and delivery of state-of-the-art learning methodologies and practices.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of factors, including location.Required QualificationsEducational background in instructional design methodologies, adult learning principles and/or performance consulting.5-7 years experience in a corporate training or related function.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsSuperior knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media.EducationBachelors degree required; Masters preferred.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.We strive to promote and sustain a culture of diversity, inclusion and belonging every day.CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.Apply
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